Complaints Policy & Procedure
In the interest of our clients, we have implemented a formal complaints policy. This policy ensures that any complaint that you may have will be dealt with fairly and speedily and by competent staff.
Given the complexity of the financial services environment, we must point out that we will only be in a position to accept responsibility for such complaints as pertain directly to our service to you. In all other matters, we will endeavour to facilitate complaints that you may have by directing them to the most appropriate facility. In the event of a complaint not being handled to your satisfaction by this office, then you will have recourse to the Ombud or such other recourse as may be advised by your attorney.
Should you require a copy of the complaints policy and procedure click on the document below or request a copy from our offices.
In this regard, please contact
C/O The Compliance Officer
Attention: Quinten Knox
Tel: 012 346 6520
Fax: 086 634 4048
E-mail: [email protected]
Download manual by clicking here
If you are dissatisfied with the outcome of your complaint, you may lodge a complaint with the Ombudsman for Financial Services Provider (FAIS Ombud). The FAIS Ombud may be contacted at the following address:
P O Box 74571, Lynwood Ridge, 0040
Tel: +27 12 470 9080/+27 12 762 5000
Fax: +27 12 348 3447/+27 86 764 1422
E-mail: [email protected]
Conflict of Interest Management Policy
Braveheart Financial Services (Pty) Ltd (“Braveheart”) is an authorized Financial Services Provider (“FSP”) in terms of Financial Advisory and Intermediary Services Act 37 of 2002 (“FAIS”). As required by FAIS, as set out in Board Notice 58 of 2010, Braveheart must implement and maintain a Conflict of Interest Management Policy. Coupled with this requirement, Braveheart is committed to providing financial services to clients, with integrity, honesty, transparency and in a manner that always put our client’s interests first.
A copy of this policy can be requested from our office by contacting the abovementioned individual
Download manual by clicking here
Promotion of Access to Information Manual
Under the Promotion of Access to Information Act 2000 ("PAIA"), private companies are required to grant access to records they hold if those records are required by the requestor to exercise or protect any legal right the requestor enjoys under the law. Braveheart Financial Services (Pty) Ltd have published a manual as required by s51 of PAIA.
Download manual by clicking here
Additional Documents:
In the interest of our clients, we have implemented a formal complaints policy. This policy ensures that any complaint that you may have will be dealt with fairly and speedily and by competent staff.
Given the complexity of the financial services environment, we must point out that we will only be in a position to accept responsibility for such complaints as pertain directly to our service to you. In all other matters, we will endeavour to facilitate complaints that you may have by directing them to the most appropriate facility. In the event of a complaint not being handled to your satisfaction by this office, then you will have recourse to the Ombud or such other recourse as may be advised by your attorney.
Should you require a copy of the complaints policy and procedure click on the document below or request a copy from our offices.
In this regard, please contact
C/O The Compliance Officer
Attention: Quinten Knox
Tel: 012 346 6520
Fax: 086 634 4048
E-mail: [email protected]
Download manual by clicking here
If you are dissatisfied with the outcome of your complaint, you may lodge a complaint with the Ombudsman for Financial Services Provider (FAIS Ombud). The FAIS Ombud may be contacted at the following address:
P O Box 74571, Lynwood Ridge, 0040
Tel: +27 12 470 9080/+27 12 762 5000
Fax: +27 12 348 3447/+27 86 764 1422
E-mail: [email protected]
Conflict of Interest Management Policy
Braveheart Financial Services (Pty) Ltd (“Braveheart”) is an authorized Financial Services Provider (“FSP”) in terms of Financial Advisory and Intermediary Services Act 37 of 2002 (“FAIS”). As required by FAIS, as set out in Board Notice 58 of 2010, Braveheart must implement and maintain a Conflict of Interest Management Policy. Coupled with this requirement, Braveheart is committed to providing financial services to clients, with integrity, honesty, transparency and in a manner that always put our client’s interests first.
A copy of this policy can be requested from our office by contacting the abovementioned individual
Download manual by clicking here
Promotion of Access to Information Manual
Under the Promotion of Access to Information Act 2000 ("PAIA"), private companies are required to grant access to records they hold if those records are required by the requestor to exercise or protect any legal right the requestor enjoys under the law. Braveheart Financial Services (Pty) Ltd have published a manual as required by s51 of PAIA.
Download manual by clicking here
Additional Documents: